Shipping Policy

Last Updated: July 2026

At Incontinence Help, we are committed to providing fast, reliable, and discreet delivery throughout the United Kingdom. We aim to dispatch all orders as quickly as possible while ensuring every parcel arrives safely and securely.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Orders placed before 2:00 PM (UK Time) are usually dispatched the same working day, subject to stock availability. Orders placed after 2:00 PM, on weekends, or on public holidays will be processed on the next working day.

Delivery Areas

We currently deliver throughout the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

If you require delivery outside the UK, please contact us before placing your order.

Delivery Options

Standard UK Delivery

• Estimated delivery: 1–3 working days after dispatch.

Express Delivery

• Available on selected products and locations.

• Delivery options will be shown during checkout.

Free UK Mainland Delivery

We offer Free UK Mainland Delivery on qualifying orders. Any delivery charges will be clearly displayed at checkout before payment is completed.

Discreet Packaging

We understand the importance of privacy.

All orders are shipped in plain, discreet packaging with no indication of the contents or our company name on the outside of the parcel, allowing you to shop with complete confidence.

Order Tracking

Where available, tracking details will be emailed once your order has been dispatched. If you require assistance tracking your order, please contact our customer support team.

Delivery Delays

Delivery times are estimates only and may occasionally be affected by courier delays, severe weather, public holidays, industrial action, or other circumstances beyond our control. We appreciate your patience should any unexpected delays occur.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details when placing an order.

We cannot accept responsibility for delayed or lost deliveries caused by incorrect or incomplete shipping information provided during checkout.

Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Photographs of the damaged item or packaging (if applicable)

Our support team will investigate and resolve the issue as quickly as possible.

Failed Deliveries

If a delivery cannot be completed because no one is available to receive the parcel or the delivery address is incorrect, the courier may attempt redelivery or return the parcel to us. Additional delivery charges may apply for re-dispatching returned parcels.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: info@incontinencehelp.co.uk

London: +44 (0)20 85522 432

Bolton: +44 (0)7971 401127

Thank you for choosing Incontinence Help. We appreciate your trust and look forward to providing you with reliable products and excellent customer service.